Terms and Conditions

  1. Please read these Terms and Conditions (“Agreement”) carefully before using the services provided by No Name Digital Limited (“Agency” or “The Company”). This Agreement sets forth the legally binding terms and conditions for the use of the Agency’s digital marketing services, including, but not limited to, Content Creation, Social Media Marketing, Social Media Management, Website Development, Search Engine Optimisation, Digital Printing and Influencer Marketing Services.

  2. By making payment for the goods/services mentioned in an invoice, the client acknowledges and agrees to abide by the terms and conditions outlined on our website [www.nonamedigital.co.uk]. The client further confirms that they have thoroughly reviewed and understood the terms and conditions.

Acceptance of Terms

  1. By using our services, you acknowledge that you have read, understood, and agree to be bound by this Agreement. If you do not agree to these terms, please do not use our services.

Scope of Services

  1. The Agency provides digital marketing services including, but not limited to, content creation, paid ads, social ads, podcast studio hire, social media management, website development, SEO, printing and influencer marketing services. The specifics of the services will be outlined between the Agency and the client.

Client Obligations

  1. The client agrees to provide accurate and complete information necessary for the execution of the services. It is the client’s responsibility to ensure that any content, materials or information provided to the Agency for use in the services are legal, accurate, and do not infringe upon any third-party rights.

Fees and Payments

  1. The client shall pay the fees, plus VAT, as outlined in a separate agreement or proposal. This includes written agreements. All fees and are non-refundable unless otherwise stated. All deposits are strictly non-refundable.

  2. The client shall make payments in the manner specified by the Agency.

  3. Failure to make timely payments may result in the suspension or termination of services.

Intellectual Property

  1. Any intellectual property rights associated with the services provided by the Agency shall remain the property of the Agency or its licensors.

  2. The client shall not use, reproduce, modify or distribute any materials or content provided by the Agency without obtaining prior written consent.

  3. The intellectual property can be shared with the client if agreed in writing, mutually.

Confidentiality

  1. The client acknowledges that during the engagement, confidential information may be disclosed by The Agency in order to fulfil services for the client.

Limitation of Liability

  1. The Agency shall not be liable for any indirect, incidental, special, or consequential damages arising out of or relating to the use of the services provided. The client acknowledges that the Agency’s liability is limited to the amount paid by the client for the services.

  2. The Agency shall exercise reasonable care and take necessary precautions to ensure the safekeeping and preservation of client content. However, the client acknowledges and agrees that the Agency shall not be liable for any loss, damage, or destruction of client content, wrong information placed on to the clients platforms or website, or any unperformed works, including but not limited to data, materials, or intellectual property provided by the client.

  3. In the event of any loss of content or unperformed works, the Agency, at its sole discretion, may provide a refund up to the amount paid by the client for the specific service or deliverable that was affected. The refund, if applicable, shall be the sole remedy available to the client.

  4. The client agrees that the Agency’s liability for any loss of content or unperformed works, whether due to negligence, technical failures, or any other cause, shall be limited to the refund described above. The client further agrees that this limitation of liability is fair and reasonable given the nature of digital marketing services and the inherent risks associated with the storage and management of digital content.

  5. The client is responsible for maintaining their own backup copies of any content or materials provided to the Agency. The Agency shall not be liable for any loss, damage, or corruption of client content or unperformed works beyond the refund described above.

  6. By engaging the Agency’s services, the client acknowledges and agrees to the limitations of liability outlined in this clause regarding any loss of content or unperformed works.

Third-Party Providers

  1. The Agency reserves the right to engage and utilise the services of third-party companies or providers to assist in the execution of the services outlined in this Agreement. The client acknowledges that the Agency may, at its discretion, delegate certain tasks or responsibilities to these third-party providers while ensuring that the works will still be performed in accordance with what was agreed between the clients and the Agency.

  2. The Agency will exercise reasonable care and diligence in selecting and managing third-party providers, but shall not be held liable for any actions, omissions, or damages caused by these providers. The client agrees that any agreements or engagements with third-party providers shall be governed by separate terms and conditions between the client and the respective provider.

  3. The Agency will make reasonable efforts to inform the client of any involvement of third-party providers and will ensure that any third-party engagement aligns with the agreed-upon scope and quality standards of the services. However, the client acknowledges that the Agency’s ability to pass on responsibility to a third party may be necessary for the effective and timely delivery of the services.

  4. The client’s rights, obligations, and remedies under this Agreement shall remain unaffected by the involvement of third-party providers, and the Agency shall remain responsible for the overall management and coordination of the services provided.

  5. By accepting these Terms and Conditions, the client acknowledges and agrees to the Agency’s ability to involve third-party providers in the execution of the services as described above.

Termination

  1.  Either party may terminate the services provided under this Agreement upon written notice to the other party. In the event of termination, the client shall pay for any services provided up to the termination date.

Governing Law and Jurisdiction

  1. This Agreement shall be governed by and construed in accordance with the laws of England, United Kingdom. Any disputes arising out of or in connection with this Agreement shall be subject to the exclusive jurisdiction of the courts of England, United Kingdom.

  2. The Agency is not a legal firm, and any information provided regarding legal compliance in marketing is not legal advice. The Client should seek independent legal counsel for any legal concerns related to their marketing implementations.

Modifications

The Agency reserves the right to modify or amend this Agreement at any time. Any changes will be effective upon posting of the updated Agreement on the Agency’s website or other communication channels. It is the client’s responsibility to review this Agreement periodically for any updates.

By using our services, you agree to be bound by the most current version of this Agreement.

If you have any questions or concerns about these Terms and Conditions, please contact us via email, telephone, or post.

By using our services, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.

Use of Artificial Intelligence

  1. We may utilise artificial intelligence (AI) technologies as part of its digital marketing services. The use of AI may include, but is not limited to, data analysis, predictive analytics, automated content creation, and optimisation algorithms. By engaging with us for digital marketing services, the client acknowledges and consents to the incorporation of AI tools and technologies in the delivery of services. We will ensure that any use of AI adheres to ethical standards and privacy regulations, and the client’s sensitive information will be handled with utmost confidentiality. The client understands that the integration of AI is aimed at enhancing the efficiency and effectiveness of the services provided by us.

Content Creation Marketing or Services

  1. We retain full creative control over all projects undertaken. Subject to our discretion, we agree to work in line with any written agreements regarding creative styles or storyboards.

  2. In line with our full discretion, the client will receive an invoice before the commencement of services or after the completion of service for the monies owed for the service. 

  3. Upon project completion, the client is entitled to one round of revisions. If an invoice covers multiple projects, the client is allowed one round of revisions per project, provided all revisions are submitted at the same time. Additional revisions beyond the agreed round may result in extra charges. If the client does not inform us of revisions within 10 working days from receiving the content, an invoice will be raised and no further revisions will be permitted without the sole discretion of the Agency.

  4. We may experience delays for specific shoots due to circumstances beyond our control, including but not limited to travel restrictions.

  5. A 70% deposit is required before any work commences. Payments must be made within seven days from the date of the invoice. Late payments may incur additional fees or interest.

  6. We retain ownership of all intellectual property rights until full payment is received. After full payment, the intellectual property can be shared with the client if agreed in writing, mutually. We reserve the right to use the completed work for promotional purposes.

  7. We are not liable for delays or failure to perform due to circumstances beyond our control.

  8. The client is responsible for claims, losses, or damages arising from using the content.

Social Media Management

  1. The client acknowledges and understands that the Agency’s expertise and experience play a crucial role in determining the most effective timing and strategy for content production and release.

  2. The Agency will make reasonable efforts to consult and collaborate with the client regarding content creation and release schedules. However, the final decision regarding the timing and release of content shall ultimately rest with the Agency, unless otherwise expressly agreed in writing between the Agency and the client.

  3. The Agency will endeavour to adhere to any agreed-upon deadlines and milestones for content creation and release. However, the client acknowledges that unforeseen circumstances or factors beyond the Agency’s control may necessitate adjustments to the schedules. The client agrees to exercise reasonable flexibility and understanding in such cases.

  4. The client further acknowledges that the Agency’s discretion regarding content creation and release is based on industry best practices, market conditions, and the strategic goals of the client’s digital marketing campaigns. The Agency will employ its professional judgment and expertise to ensure that the content is delivered in a timely and effective manner.

  5. By engaging the Agency’s services, the client acknowledges and agrees to grant the Agency full discretion regarding the timing of content creation and release unless otherwise explicitly agreed upon in writing between the Agency and the client.

  6. Upon completion and delivery of content creation services, the client is entitled to two rounds of revisions for the entire set of services provided within a single invoice. In the event that an invoice encompasses multiple content creation services, the two rounds of revisions shall apply collectively to all services listed on the invoice. Individual rounds of revisions per service within the same invoice are not permitted. Any additional revisions beyond the specified limit may be subject to extra charges at our discretion

Google ADs Management

  1. No Name Digital will provide paid ads marketing services as outlined in the agreement between the parties. The scope of work may include paid social, PPC, and paid search. It is the client’s responsibility to provide the necessary access, materials, or information required for the successful execution of the paid ads campaign.

  2. Any adjustments to the budget must be mutually agreed upon in writing. Unless otherwise specific, all invoice fees payable are for the management of paid ad services only and do not include the ad spend itself.

  3. We will make reasonable efforts to optimise campaign performance, but specific results are not guaranteed.

  4. We will not be liable for any technological changes that affect the outcome of your results. Nor will we be liable for any losses or damages incurred by the client due to the strategies we use to perform our services. Every agency may adopt a different strategy.

  5. The client agrees to indemnify No Name Digital against any claims or liabilities arising from the content or performance of the paid ads campaign.

  6. Continuous provision of all advertisement-based services is guaranteed and we kindly request advance notice prior to the commencement of the subsequent month of advertisement management should you wish to discontinue this service. Please note that commencement dates may vary depending on when the service was initiated. For instance, if advertisement management commenced on the 10th of May, the subsequent month will commence at 00:00 on the 10th of May. Thus, we require notice before this time.

Meta ADs Management

These terms and conditions (“Terms”) constitute a legally binding agreement between No Name Digital (“Agency,” “we,” “us,” or “our”) and the client (“Client,” “you,” or “your”) regarding the management of Meta Ads by the Agency. By engaging our services, you agree to be bound by these Terms.

Services Provided:

  1. Ad Creatives: In the first month of service, our fee may include the creation of ad creatives. The number of AD creatives (if any) will be agreed in writing prior to the commencement of the Service. After the initial month, our fee remains consistent. However, the creation of new ad copies may vary based on the performance of the ads from the preceding month.
  2. Ad Management: Our service covers the management of Meta Ads, including optimisation, monitoring, and adjustments. It does not include additional ad spend, which remains the responsibility of the Client.

Fees:

  1. Initial Month: Subject to any Trial Month, the fee for the first month of service many include the creation of ad creatives and the Services aforementioned.
  2. Subsequent Months: Our fee remains the same after the initial month. However, additional ad creatives may be created based on the performance of the ads from the preceding month (We have this discretion)
  3. Trial Month: We may provide the Client with a discounted trial month. This will replace the Initial Month and will be communicated in writing. This rate is for the Services aforementioned. The Subsequent Months will increase to the Fee agreed in writing.
  4. We reserve the right to adjust pricing for subsequent months at our discretion. Any changes to pricing will be communicated to the Client in writing with reasonable notice before the commencement of the next billing cycle. Factors that may influence pricing adjustments include but are not limited to changes in the scope of services, market conditions, or enhancements in our service offerings. We are committed to transparency and will strive to ensure that any pricing adjustments are fair and reasonable.

Results and Guarantees:

  1. We strive to achieve optimal results for your ad campaigns; however, we cannot guarantee specific outcomes.
  2. We commit to using our best efforts and expertise in managing your ad campaigns effectively.

Legal Liability:

  1. No Name Digital is not liable for any legal issues arising from the content or performance of the ads, including but not limited to copyright infringement or violations of advertising policies.
  2. The Client is solely responsible for ensuring that all ad content complies with applicable laws and regulations.

Ad Creatives and Revisions:

  1. Revisions: If we create the ad creatives, the Client is entitled to one round of revisions. The Client must provide feedback and request revisions within 3 days of receiving the ad creatives. Additional revisions beyond the first round may incur extra charges.
  2. Approval and Going Live: In cases where we have agreed to work in a format whereby we create the ads without requiring Client approval, we reserve the right to launch the ads without prior review or approval from the Client. This approach allows us to efficiently manage and optimise the ad campaigns to achieve timely results.

Client Liability:

  1. If we have commenced work on the ad campaign, including but not limited to creating ad creatives, the Client will be liable to pay the total fee for the services, regardless of whether the ad campaign has started or whether the Client is satisfied with the ads.
  2. In the event that we do not receive necessary feedback or materials from the Client in a timely manner, the Client will still be liable to pay the total fee for the services rendered. Delays caused by the Client’s lack of response do not exempt the Client from their payment obligations.

Payment and Invoicing:

  1. The Client will be invoiced at the end of each month for the services rendered.
  2. Payment is due within seven days of receipt of the invoice.
  3. Failure to make timely payments may result in the suspension or termination of services.

Cancellation Policy:

  1. The Client may cancel the service for the following month by providing written notice at least 10 days before the start of the next billing cycle.
  2. If the Client wishes to cancel the service for the current month, they must provide written notice. However, the Client will be liable for the entire month’s ad fee, regardless of the results achieved.

Confidentiality:

  1. Both parties agree to maintain the confidentiality of any proprietary or sensitive information shared during the engagement.

Term of Agreement:

  1. These Terms shall remain in effect until terminated by either party in accordance with the cancellation policy outlined herein.

Amendments:

  1. No amendments to these Terms shall be valid unless made in writing and signed by both parties.

Governing Law:

  1. These Terms shall be governed by and construed in accordance with the laws of England & Wales, UK. Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the courts in England & Wales, UK.

Severability:

  1. If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

Entire Agreement:

  1. These Terms constitute the entire agreement between the parties concerning the subject matter herein and supersede all prior agreements and understandings, whether written or oral.

Search Engine Optimisation

  1. We will provide SEO services to improve the online visibility and search engine rankings of the client’s website. The scope of SEO services include on-page optimisation, off-page optimisation, keyword research, and any other relevant activities that will be outlines in writing between the client and us.

  2. The cllient is responsible for providing access to the website, necessary information, and collaboration for content creation and optimisation.

  3. Note that SEO results may vary and are subject to the algorithms of search engines. We will make reasonable efforts to optimise campaign performance, but specific results are not guaranteed.

  4. Late payments may result in the suspension or termination of services.

  5. Any SEO strategies, optimization techniques, and related work developed by us are the intellectual property of the agency.

  6. We are not liable for delays or failure to perform due to circumstances beyond its control, such as natural disasters or technological failures.

  7. The client agrees to indemnify No Name Digital against any claims or liabilities arising from the SEO services provided.

Raw Files

  1. Notwithstanding any other provisions in this agreement, we shall not provide raw or unedited video/audio clips to the client for any projects. All deliverables shall be in the final edited format as agreed upon by both parties, in line with this agreement.

Landing Page Development (Non ADs & Non Lead Generation Focused)

These Terms and Conditions (“Agreement”) govern the provision of landing page development services by No Name Digital LTD (“We”, “Us”, “Agency”) to the client (“Client”). By engaging our services, the Client agrees to be bound by the following terms:

  1. Scope of Service – Landing Pages

1.1 These Terms and Conditions apply to the development of landing pages. 

1.2 A landing page is a one-page website, though in some instances, more than one page may be included while still being classified as a landing page. 

1.3 This Agreement is specifically for landing pages not built for ad performance or lead generation optimisation. 

  1. Deposit and Payments

2.1 The Client must pay an 70% deposit of the total project fee prior to the commencement of work. 

2.2 The deposit is non-refundable unless stated otherwise in Section 11 of this Agreement. 

2.3 The remaining 30% will be payable upon completion and approval of the landing page before final launch. 

  1. Client Responsibilities – Asset Delivery

3.1 The Client is required to provide all necessary assets within one (1) week of the project start date or welcome email, including but not limited to: 

  1. Branding kit (colours, logos, typography)
  2. Website references
  3. Text content, imagery or any other specific elements you would expect to feature within a website.

3.2 If the Client fails to provide the required assets on time, the Agency reserves the right to delay the project timeline or cancel the project with no refund of the deposit.

3.3 If the Client changes any of the assets they provide is within this clause at any later date, this may incur an additional fee.   

  1. Design on Software – Optional Additional Service

4.1 If the Client requests a design preview on software (e.g., Figma) prior to development, this will incur an additional fee. 

4.2 In such cases, the following process will apply: 

  1. The Agency will provide two (2) design options.
  2. The Client has two (2) weeks to approve or request revisions to the design.
  3. The Client is entitled to two (2) rounds of revisions, during which they can request any number of changes.
  4. After each revision round, the Client has one (1) week to provide feedback.
  5. Once both rounds are complete, the Client must approve a design within one (1) week.

4.3 If no feedback is provided within the allocated time frames, the design will be considered approved. 

  1. Website Development

5.1 After design approval (whether on software or otherwise), No Name Digital LTD will proceed with building the landing page. 

5.2 If the Client does not opt for a design on software, the project will move directly to development based on the references and assets provided by the Client. 

  1. Client Review and Revisions

6.1 Upon completion of the landing page, the Client has two (2) weeks to review the website and request revisions. 

6.2 If a design was created on software, the Client is entitled to two (2) rounds of revisions during the website development phase. 

6.3 If no design on software was requested, the Client is entitled to three (3) rounds of revisions during the website development phase. 

6.4 After each round of revisions, the Client has five (5) working days to provide feedback. If no feedback is given within this time frame, the revisions will be considered accepted. 

  1. Completion Timeline

7.1 The landing page will be completed within six (6) weeks, assuming timely feedback and asset provision from the Client. 

7.2 No Name Digital LTD reserves the right to extend this timeline, if necessary, with reasonable notice to the Client. 

  1. Non-Compliance and Project Cancellation

8.1 If the Client fails to provide the required assets, feedback, or approvals within the agreed deadlines, No Name Digital LTD reserves the right to cancel the project. 

8.2 In case of cancellation due to Client non-compliance, the 80% deposit will be retained by the Agency. 

  1. Additional Revisions and Fees

9.1 The Client is entitled to the specified number of revision rounds as outlined above. 

9.2 Any additional revisions outside of these rounds will incur a fee, starting at £95 per hour. The exact rate will depend on the complexity of the requested changes and will be communicated to the Client before any additional work begins. 

  1. Refunds and Cancellations

10.1 The 80% deposit is non-refundable once paid, except in cases where No Name Digital LTD is unable to complete the project due to internal issues. 

10.2 If the Client does not approve the design options provided (whether designed on software or directly built on the website), the Agency reserves the right to retain the deposit as compensation for time and resources spent. 

10.3 In the event that No Name Digital LTD is unable to complete the project due to internal issues, a refund will be issued based on the proportion of work completed, as determined by the Agency. 

10.4 All refund requests must be submitted in writing and will be evaluated by No Name Digital LTD on a case-by-case basis. 

  1. Ownership and Intellectual Property

11.1 Upon full payment, the Client will own the rights to the final landing page design and development. 

11.2 No Name Digital LTD reserves the right to use the completed landing page in our portfolio and for marketing purposes, unless otherwise agreed in writing by the Client. 

  1. Liability and Warranty

12.1 The Agency is not liable for any indirect, incidental, or consequential damages arising from the use of the landing page, including but not limited to loss of revenue, data, or business. 

12.2 The Client acknowledges that the landing page is provided “as is” once development is complete. Any future maintenance, updates, or changes must be arranged under a separate agreement. 

  1. Governing Law

13.1 This Agreement is governed by the laws of the United Kingdom, and any disputes shall be resolved in the courts of the United Kingdom. 

By proceeding with No Name Digital LTD’s services, the Client acknowledges and agrees to these terms and conditions.

Landing Page Development (ADs Focused & Lead Generation Focused)

These Terms and Conditions (“Agreement”) govern the development of landing pages optimised for ad marketing and lead generation by No Name Digital LTD (“We”, “Us”, “Agency”) to the client (“Client”). By engaging our services, the Client agrees to the following terms:

  1. Scope of Service – Landing Pages for Ad Marketing/Lead Generation

1.1 These Terms and Conditions apply to the development of landing pages built for ad marketing or lead generation optimisation. 

1.2 A landing page is defined as a one-page website, but in some cases may include more than one page, as agreed in writing. 

1.3 This Agreement specifically applies to landing pages designed to optimise performance for ad campaigns or lead generation purposes. 

  1. Deposit and Payments

2.1 The Client is required to pay 100% of the total project fee upfront before any work begins. 

2.2 Once payment has been received, No Name Digital LTD will proceed with the project according to the timeline outlined in this Agreement. 

2.3 The payment is non-refundable, except as stated in Section 11. 

  1. Client Responsibilities – Asset Delivery

3.1 The Client must provide all necessary assets within one (1) week of the project start date, including: 

  1. Branding kit (colours, logo, typography)
  2. Website references or examples
  3. Text based content, imagery or any other specific elements you would expect to see within a website.

3.2 The Client’s failure to provide these assets on time may delay the project, and the Agency reserves the right to cancel the project and retain the full payment.

3.3 If the Client changes any of the assets they provide is within this clause at any later date, this may incur an additional fee. 

  1. Design Control and Creative Process

4.1 No Name Digital LTD will have full control over the design and creative elements of the landing page to ensure that it is optimised for ad marketing and lead generation performance. This includes layout, structure, and any other design elements. 

4.2 The landing page will be designed based on our marketing expertise to achieve the best possible performance. 

4.3 If the Client wishes to participate in the design process, they must notify No Name Digital LTD before the project begins. In such cases, the terms and conditions for non-ad/lead generation landing pages will apply. 

4.4 Once the project has started, if the Client requests to be involved in design decisions, this may incur additional fees for work already completed and any required design revisions. 

  1. Website Development Process

5.1 If no design software is used for the preview stage, the following process applies: 

  1. No Name Digital LTD will build the landing page according to the assets and instructions provided by the Client.

5.2 The Client will have two (2) weeks after the completion of the site to review and provide feedback. 

5.3 The Client is entitled to three (3) rounds of revisions during this process. 

5.4 After each round of revisions, the Client has five (5) working days to provide feedback. If no feedback is provided within this time frame, the revisions will be considered accepted and final. 

  1. Revisions and Additional Fees

6.1 The Client is entitled to the three (3) rounds of revisions outlined in Section 5. 

6.2 Any additional revisions outside these rounds may be denied, or if accepted, will incur a fee starting from £95 per hour. The fee may be higher depending on the complexity of the requested changes. 

6.3 The Client must ensure that they thoroughly review the landing page during the revision stages, as further changes after final approval will result in additional charges. 

  1. Completion Timeline

7.1 The landing page will be completed within six (6) weeks, assuming all assets and feedback are provided by the Client within the agreed time frames. 

7.2 No Name Digital LTD reserves the right to extend the timeline if necessary, with reasonable notice to the Client. 

  1. Non-Compliance and Project Cancellation

8.1 If the Client fails to meet any deadlines or provide necessary feedback within the agreed time frames, No Name Digital LTD reserves the right to cancel the project and retain the full payment. 

8.2 The Agency will not be responsible for any delays caused by the Client’s non-compliance with deadlines. 

  1. Additional Revisions and Fees

9.1 Any revisions requested outside the agreed number of rounds will incur additional charges starting from £95 per hour. The final fee will depend on the scope and complexity of the revisions required. 

9.2 These fees will be communicated to the Client prior to any additional work being carried out. 

  1. Refunds and Cancellations

10.1 The 100% upfront payment is non-refundable, except in the following circumstance: 

  1. If No Name Digital LTD is unable to complete the project due to internal issues, a refund will be issued proportionate to the work completed, at the discretion of the Agency.

10.2 If the Client does not approve the landing page after the revision rounds, No Name Digital LTD reserves the right to retain the payment as compensation for the work completed. 

  1. Client Approval Process

11.1 Upon completion of the website, the Client must review and approve the landing page within two (2) weeks. 

11.2 The Client has three (3) revision rounds to request changes, after which the website will be considered final. 

11.3 After each revision round is complete, the Client has five (5) working days to submit feedback. Failure to do so will result in automatic approval of the changes. 

  1. Post-Build Information Requests

12.1 After the website build is completed, No Name Digital LTD may require additional information or materials from the Client to finalise specific elements such as form integration, third-party code, or custom features. 

12.2 The Client must provide any requested information within five (5) working days of the request. Failure to do so may result in delays or additional charges. 

  1. Ownership and Intellectual Property

13.1 Upon full payment, the Client will own the rights to the final landing page. 

13.2 No Name Digital LTD reserves the right to showcase the landing page in its portfolio and for marketing purposes unless otherwise agreed in writing by the Client. 

  1. Liability and Warranty

14.1 The Agency is not responsible for any indirect, incidental, or consequential damages arising from the use of the landing page, including but not limited to loss of data, revenue, or business. 

14.2 The landing page is provided “as is” upon final approval, and any additional changes or updates will require a new agreement or incur additional fees. 

  1. Governing Law

15.1 This Agreement is governed by the laws of the United Kingdom, and any disputes shall be resolved in the courts of the United Kingdom. 

By proceeding with No Name Digital LTD’s services, the Client acknowledges and agrees to these terms and conditions.

Premium Website Development

These Terms and Conditions (“Agreement”) govern the provision of website development services by No Name Digital LTD (“We”, “Us”, “Agency”) to the client (“Client”). By engaging in our services, the Client agrees to be bound by the following terms:

  1. Deposit and Payments

1.1 A 70% depositof the total project fee is required to initiate the project. Please refer to Clause 17 as to the scope of a premium website development.

1.2 The deposit is non-refundable and will be retained by the Agency if the project is cancelled due to non-compliance by the Client.

1.3 The remaining 30% is payable upon completion of the final website design and development, prior to launch.

  1. Client Responsibilities – Asset Delivery

2.1 The Client must provide the following assets within one (1) week of receiving a welcome email or other written communication requesting these assets:

  1. Branding kit (including colours, logos, typography)
  2. Other essential assets and materials

2.2 The Client is required to provide website references or inspirations within this same two-week period.

2.3 If the Client changes any of the assets they provide is within this clause at any later date, this may incur an additional fee. 

  1. Design Layout Creation

3.1 Upon receiving the necessary assets and references, No Name Digital LTD will create a homepage design using software of our choice (such as Figma).

3.2 We will provide the Client with two (2) or three (3) homepage design options, at our discretion.

  1. Client Review and Revisions (Homepage)

4.1 The Client has two (2) weeks to review the homepage design and request revisions or provide approval.

4.2 The Client is entitled to two (2) rounds of revisions during this stage, where any number of changes can be requested within each round.

4.3 After each revision round is complete, the Client has one (1) week to provide further feedback or approve the design.

4.4 If no feedback is provided within the allocated time, the design will be considered approved or subject to an additional fee.

  1. Approval of Homepage Design

5.1 If the revision rounds are exhausted, the Client must approve one of the provided homepage designs within one (1) week.

  1. Full Website Design and Breakdown

6.1 Upon approval of the homepage design, the Client must provide a detailed breakdown of the sections they want for the additional pages.

6.2 No Name Digital LTD will design a maximum of eight (8) pages. If the Client’s website requires more than eight pages, the additional pages will follow the general design layout, with designs based on the Client’s breakdown (6.1).

  1. Client Review and Revisions (Full Website Design)

7.1 Once the full website design is completed, the Client has two (2) weeks to review the design and request revisions.

7.2 The Client is entitled to two (2) rounds of revisions during this stage.

7.3 After each revision round, the Client has one (1) week to provide feedback or approval.

7.4 If no feedback is provided within the allocated time, the design will be considered approved.

  1. Approval of Full Website Design

8.1 After the two rounds of revisions, the Client must approve the final website design within one (1) week.

  1. Client Content Submission for Development

9.1 Upon approval of the final design, the Client must submit all remaining assets required for development (e.g., images, text content) within two (2) weeks.

  1. Website Development Timeline

10.1 Once all assets are received, No Name Digital LTD will begin the website development process.

10.2 Development will be completed within six (6) weeks, unless otherwise agreed or if delays are caused by the Client.

10.3 We reserve the right to extend the development timeline, if necessary, with reasonable notice provided to the Client.

  1. Client Non-Compliance and Project Cancellation

 11.1 If the Client fails to meet the agreed deadlines for submitting assets, feedback, or approvals, No Name Digital LTD reserves the right to cancel the project.

11.2 In the event of cancellation due to Client non-compliance, the 70% deposit will be retained by the Agency.

  1. Additional Revisions and Fees

12.1 The Client is entitled to the agreed number of revisions rounds as outlined in the sections above.

12.2 Any revisions or changes requested beyond the included revision rounds will incur an additional fee, starting at £95 per hour. The final fee may vary based on the scope and complexity of the requested changes, and the Client will be notified prior to the additional work commencing.

  1. Ownership and Intellectual Property

13.1 Upon full payment of the project, the Client will own the rights to the final website design and development.

13.2 No Name Digital LTD reserves the right to use the completed project in our portfolio and for marketing purposes, unless otherwise agreed in writing by the Client.

  1. Liability and Warranty

14.1 The Agency is not liable for any indirect, incidental, or consequential damages arising from the use of the website, including but not limited to loss of revenue, data, or business.

14.2 The Client acknowledges that the website is provided “as is” once the development process is complete. Any future maintenance, updates, or changes must be arranged under a separate agreement.

  1. Governing Law

15.1 This Agreement is governed by the laws of the United Kingdom, and any disputes shall be resolved in the courts of the United Kingdom.

  1. Scope of Service – Premium Websites

16.1 These Terms and Conditions apply exclusively to the development of premium websites provided by No Name Digital LTD.

16.2 A premium website refers to a website that is not classified as a landing page or primarily designed for lead generation optimisation.

16.3 A premium website involves a full custom design process, typically consisting of multiple pages, tailored to the Client’s branding and content requirements.

  1. Refunds and Cancellations

 17.1 The 70% deposit paid by the Client at the commencement of the project is non-refundable. This deposit secures the time, resources and effort invested by No Name Digital LTD in the initial stages of the project, including asset collection, design conceptualisation, meetings, assets and revisions.

17.2 If the Client does not approve any of the design options provided by the Agency after the two (2) rounds of revisions, No Name Digital LTD reserves the right to retain the deposit. This is due to the significant amount of work involved in delivering multiple design concepts and revising them according to the Client’s feedback.

17.3 If the Client cancels the project or fails to comply with deadlines during any stage of the process, the deposit will be retained, and No Name Digital LTD reserves the right to cancel the project without further obligations.

17.4 In exceptional cases where No Name Digital LTD cannot complete the project due to internal circumstances, a refund will be issued based on the proportion of work completed, as determined by the Agency.

17.5 Any requests for refunds or project cancellations must be submitted in writing. Refunds beyond the non-refundable deposit will be granted at the Agency’s discretion and will be based on the stage of work completed at the time of the request.

Landing Page & Website Development - Ancillary Terms

  1. The Agency shall not be liable for any loss, damage, or expense incurred by the Client or any third party arising from the use or inability to use the website or services. The Agency’s liability for any claims arising under this Agreement, whether in contract, tort, or otherwise, shall be limited to the total fees paid by the Client for the Services. The Client agrees to indemnify and hold the Agency harmless from any claims, liabilities, damages, or expenses arising out of the use of the website or Services.

  2. The Agency is not responsible for verifying the accuracy of information provided by the Client for use on the website. The Client is solely responsible for ensuring the accuracy and legality of all content provided for the website. This includes, but not limited to cookies policy and terms and conditions. The Agency is not a legal firm, and any information, terms, and conditions provided for the Client’s website are not legal advice. The Client acknowledges that they should seek independent legal counsel for the review and approval of any legal content, terms, or conditions provided by the Agency.

  3. We may build the website on our own hosting server. After which, once development has been completed, you will need to purchase your own hosting or use our hosting at an additional rate from £35 + VAT per month.

  4. If the client has purchased the domain name you must be able to manage the DNS settings and repoint the ‘A’ and ‘WWW’ records to our web server IP address which will be provided to you. If you require assistance to do this there will be an admin charge applied. We cannot accept responsibility for failure to repoint the domain name or being unable to work with your chosen domain host.

  5. Website migration. Should you wish to terminate a hosting agreement it must be provided in writing in accordance with our Terms.

  6. Migration of a hosted website to an alternative host provider will incur an admin fee for preparing files and backups of the database which will be supplied on disc. It must be noted that we cannot be held responsible for installing a website on a third party server and / or ensuring the website works on a third party server.

  7. Sites that we build are editable within the design, character limits and some restrictions will be in place to avoid the design ‘breaking’ when content changes. For all websites with Content Management Systems hosted with us, editor access will be granted to the website. Requests for administrator or FTP access will be denied in all circumstances. Clients will not be given admin access, if this is a requirement then the website must be on a dedicated server and a different pricing structure will be applicable.

  8. We maintain the right to refuse any material which may be deemed to be offensive, abusive, indecent, defamatory, obscene, menacing or in any breach of confidence, copyright, privacy or any other right or in any way thought to be unsuitable for reproduction. We accept no responsibility for the content of a client’s website or printed material.

  9. The client acknowledges and agrees that No Name Digital is not liable for any increases in costs, renewals, or similar expenses associated with third-party plugins, themes, or other add-ons used in the development of the website. It is the responsibility of the client to manage and cover any such expenses that may arise after the completion of the website development.

  10. All of our website development services do not include the purchasing of website domains. You will be responsible for all domain purchases.

  11. We do not provide any ‘paid’ stock images within our website design. However, we can arrange a seperate content shoot or source stock images or videos from free websites.

Sharing of Client Content for Work Completion

  1. The client acknowledges and agrees that, to complete the requested services effectively, the Agency may need to share client content with individuals within or outside of the company. This may include employees, contractors, or third-party providers who are directly involved in the execution of the work in question.
  2. The Agency will exercise reasonable precautions to ensure the confidentiality and privacy of client content. Any sharing of client content will be limited to the extent necessary for the completion of the requested services. The individuals involved in handling client content will be bound by confidentiality obligations and shall use the content solely for the purpose of performing the agreed-upon services.
  3. The client acknowledges that certain tasks or aspects of the services may require specialised expertise or resources that are not available solely within the Agency. In such cases, the Agency may engage external individuals or companies, subject to confidentiality agreements, to assist in completing the work in question. The client agrees to grant the Agency permission to share client content with such individuals or companies, as required, to fulfil the agreed-upon services.
  4. The Agency shall remain responsible for ensuring that any individuals or companies involved in handling client content adhere to appropriate data protection and privacy standards.
  5. By engaging the Agency’s services, the client acknowledges and agrees to the sharing of client content as outlined in this clause for the purpose of completing the work in question.

Use of Client Work for Promotional Purposes

  1. The client acknowledges and agrees that, unless otherwise agreed upon in writing, the Agency may use any work created for the client, including but not limited to content, designs, graphics, or other deliverables, for promotional purposes. This may include showcasing the work on the Agency’s website, social media platforms, portfolio, or other promotional materials to demonstrate the quality and range of services provided.
  2. The Agency may also reference the client’s name, logo, or branding in its promotional materials to indicate that the client has engaged the Agency’s services, unless otherwise instructed in writing by the client.
  3. The client grants the Agency a non-exclusive, worldwide, royalty-free license to use, reproduce, display, and distribute the client work for promotional purposes. The Agency shall exercise reasonable care in ensuring that the client work is presented in a professional manner and in alignment with the client’s branding and image.
  4. If the client has any concerns or objections regarding the use of specific work for promotional purposes, they must notify the Agency in writing within a reasonable timeframe. The Agency will make commercially reasonable efforts to accommodate such requests, provided they do not conflict with the Agency’s legitimate interests.
  5. By engaging the Agency’s services, the client acknowledges and agrees to grant the Agency the rights and permissions outlined in this clause for the use of client work for promotional purposes.
  6. Please note that it is advisable to consult with a legal professional to ensure that the Terms and Conditions adequately protect your interests and comply with the laws and regulations of your jurisdiction.

Industry Compliance

  1. While No Name Digital strives to create content that aligns with industry standards and compliance requirements, we cannot assume liability for any potential deviations from regulatory guidelines, including but not limited to those set by the Financial Conduct Authority, legal frameworks, or other industry-specific compliance standards.
  2. We will provide clients with an opportunity to review and approve all works before it is released or made live. It is the responsibility of the client to ensure that the content complies with their industry regulations.
  3. We disclaim any liability for consequences arising from content that may not adhere to industry compliance standards, as approved by the client. By engaging our services, clients acknowledge their role in ensuring compliance with applicable regulations and absolve No Name Digital Ltd of any associated liability.

Removal or Deletion of Past Raw Content

  1. The Agency reserves the right, under its discretion, to remove or delete any past raw content provided by the client after the completion of the agreed-upon services outlined in this Agreement. Once the work has been performed and delivered to the client, the Agency may, at its sole discretion, remove or delete any raw content that is no longer necessary for the maintenance or ongoing support of the delivered work.
  2. The client acknowledges that the removal or deletion of past raw content does not impact the deliverables or completed work provided to the client under this Agreement. The Agency shall retain any final deliverables, completed projects, or necessary materials required for ongoing support or future modifications, as outlined in the separate agreement or proposal.
  3. The Agency will exercise reasonable care in determining when and which past raw content is removed or deleted, considering factors such as data storage limitations, data security, and overall operational efficiency. The removal or deletion of past raw content shall not affect the rights or obligations of the client under this Agreement, nor shall it impact the availability or functionality of the completed work.
  4. By engaging the Agency’s services, the client acknowledges and agrees that the Agency may remove or delete past raw content under its discretion, as long as the work agreed upon in this Agreement has been performed and delivered to the client.

Invoices, Retainers & Termination

  1. No Name Digital reserves the right to terminate the retainer agreement or cease providing services to the Client at any time and for any reason. In the event of termination, the Client will only be invoiced for the services rendered up to the termination date, and any future works or services will be invoiced separately.
  2. Monthly invoices will strictly cover the services stipulated in the agreement for the respective month. No invoice shall be construed as a commitment for future services beyond the specified billing period. No Name Digital retains the sole discretion to decide whether to continue or discontinue services to the Client.
  3. Upon termination, the Client agrees to settle any outstanding invoices within the agreed-upon payment terms. No Name Digital shall not be liable for any losses, damages, or expenses incurred by the Client as a result of the termination of services or retainer agreement.

Legal Compliance Disclaimer

  1. We shall not be held liable for any failure on the part of the user or any third party to comply with applicable laws, regulations, or legal requirements related to the use of our services. It is the sole responsibility of the user to ensure that they adhere to all relevant laws and regulations governing their use of our services. We make no representations or warranties regarding the legal compliance of its services with the laws of any jurisdiction and users are encouraged to seek legal advice to determine the extent of their obligations and responsibilities.

Complaints Procedure

We are committed to providing a high quality legal service to all our clients. When something goes wrong we need you to tell us about it. This will help us to improve our standards. If you have a complaint, write to us with the details. The following will then happen:

We will send you a letter acknowledging your complaint and asking you to confirm or explain the details set out. We will also let you know the name of the person who will be dealing with your complaint. You can expect to receive our letter within three days of us receiving your complaint.

We will record your complaint in our central register and open a separate file for your complaint. We will do this within a week of receiving your complaint.

We will acknowledge your reply to our acknowledgement letter and confirm what will happen next. You can expect to hear from us within three days of your reply.

We will then start to investigate your complaint. This will normally involve the following steps:

  • We will pass your complaint to Jaisin Patel, our Complaints Handling Director, within 3 days.
  • He will ask the member of staff who acted for you to reply to your complaint within 5 days.
  • He will then examine the reply and the information in your complaint file. If necessary, he may also speak to them. This will take up to 3 days from receiving the reply and the file.
  • Mr Patel may then invite you to meet or speak to them and discuss and we hope, resolve your complaint. He will do this within 3 days.
  • At this stage, if you are still not satisfied you can write to us again. We will then arrange to review our decision.
  • We will let you know the result of the review within 5 days of the end of the review.

Trust & Confidence

  1. We appreciate your trust in No Name Digital Limited and the opportunity to provide you with our services. By engaging our services, you acknowledge that you have read, understood, and agreed to abide by the terms and conditions outlined in this agreement.
  2. At our agency, we are committed to delivering high-quality content creation, social media marketing, social media management, website development, SEO, printing, and influencer marketing services. We strive to exceed your expectations and work diligently to achieve your digital marketing goals.
  3. While we make every effort to ensure the success and effectiveness of our services, we understand that challenges may arise along the way. We are dedicated to open and transparent communication, actively collaborating with you to address any concerns and find suitable solutions.
  4. Please note that these terms and conditions are subject to change and update. We will notify you of any significant changes and seek your consent where required.
  5. We value our relationship with you and aim to foster a long-lasting partnership built on mutual trust and respect. Our goal is to help you achieve your digital marketing objectives and contribute to your business growth.
  6. If you have any questions or require further clarification about these terms and conditions, please don’t hesitate to contact us. We are here to assist you and provide the necessary guidance.
  7. Thank you for choosing our digital marketing agency. We look forward to working together and creating impactful marketing campaigns that drive results for your business.

 

Sincerely,

No Name Digital Limited

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