CLIENT AGREEMENT – NO NAME DIGITAL LIMITED (14574250)This Client Agreement (the “Agreement”) is entered into by and between No Name Digital, a marketing agency with its principal place of business at 5 Castle Mews, London, N12 9EH, (hereinafter referred to as “Agency”) and an individual or company engaging No Name Digital LTD (trading as No Name Digital) for digital marketing and related services (hereinafter referred to as the “Client”).

1. Definitions and Agreement Overview

1.1 “Client” refers to any individual or company engaging No Name Digital LTD (trading as No Name Digital) for digital marketing and related services.1.2 “Services” include (but not limited to) Social Media Management, Content Creation, Meta Ads Management, Website Development, Pay-Per, Click, Paid Social, Search Engine Optimisation, A.I Marketing, Email Marketing, Branding & Strategy.

2. Payment Terms

2.1 Payment must be made before the commencement of any service.2.2 Services offered on a retainer basis, such as Social Media Management, Meta Ads Management, Google Ads Management, Search Engine Optimisation and Email Marketing, will be billed in accordance with the agreed payment terms, typically as monthly payments.2.3 The billing cycle begins on the date of initial setup or strategy work for the respective service, regardless of the service’s launch, content creation date or go-live date. The stage of works do not need to be communicated by No Name Digital LTD to the client.2.4 Any additional work or adjustments outside of the agreed scope will be quoted and invoiced separately.2.5 No refunds will be provided if the Client expresses dissatisfaction with any deliverable, including but not limited to content, advertisements, or websites.2.6 All services are provided as per the agreed-upon specifications, and the Client is responsible for clearly communicating any expectations during the initial briefing and review stages.

3. Social Media Management

3.1 Subject to any written agreement, this service includes scheduling, content planning, posting and internal performance reporting.3.2 Client to provide all necessary assets (images, brand guidelines, etc.) by the agreed deadlines.

4. Content Creation

4.1 Content created by No Name Digital LTD remains No Name Digital’s intellectual property until payment is received in full.4.2 All content is subject to one round of revision unless otherwise specified in the service agreement.4.3 Revisions are limited to minor changes, such as small adjustments to text, captions, or minor edits to visual elements. Re-edits, defined as significant changes requiring a rework of the content or substantial alteration of the original deliverables, are not included within the scope of revisions and will incur an additional charge at an hourly rate starting from £60 per hour. All revision requests must be submitted in writing and within three days of receiving the content.4.4 No raw footage or images will be provided to the client unless agreed otherwise. The deliverables will only be that which is stated inside the agreement between No Name Digital LTD and the client.4.5 If we do not receive feedback or approval from the client regarding any aspect of the content, including captions, within three (3) business days of submission, the content will be deemed approved. Once approved by default, we reserve the right to proceed with uploading the content as scheduled or agreed. It is the client’s responsibility to provide timely feedback to ensure any necessary changes can be accommodated.

5. Social Media Paid Ads Management (Paid Social)

5.1 Subject to any written agreement, this service includes ad strategy, design, targeting, setup and performance monitoring.
5.2 The client is responsible for providing ad spend on top of the management fee.
5.3 This clause is in relation to social media platforms, excluding Google ADs. See Clause 7.

6. Website Development

6.1 Website projects require a deposit upon agreement, with the balance due upon project completion.6.2 A non-refundable deposit is required to commence any website project. No refunds will be issued on the deposit if the Client expresses dissatisfaction with the website at any stage of development.6.3 The Home Page will be designed first to establish the style and tone for the entire website.6.3.1 For landing pages, the home page is the main page.6.4 The client is entitled to up to three rounds of feedback on the Home Page design (or two rounds for landing pages) to ensure alignment with the client’s vision.6.5 Approval of the Home Page style will serve as the design reference for the rest of the website. Any significant design changes after Home Page approval will be treated as out-of-scope and billed separately.6.6. Following approval of the Home Page, we will develop the remaining pages to match this approved style. Minor adjustments may be made to maintain consistency across all pages. The client will need to provide all content and information for the additional pages at this stage.6.7 Any additional revisions outside of the original agreement may incur additional costs.6.8 Website development fees do not include hosting, domain registration or stock content fees unless expressly stated in writing. The Client is responsible for any additional costs associated with stock images, videos, or other licensed content required for the website. Hosting and domain services are likewise excluded from the development fee unless otherwise agreed.6.9 The Client is responsible for securing their own hosting and domain or additional fees will apply if No Name Digital LTD provides these services.6.10 Any additional revisions or modifications outside the agreed scope will incur extra charges, billed separately.6.11 The Client is expected to provide all required materials (such as images, copy, and brand assets) in a timely manner. Delays in providing materials may result in project timeline extensions, for which No Name Digital LTD is not liable.6.12 Upon completion, the Client has five to ten business days to review and formally accept the website. If no response is received, the project will be deemed accepted, and final payment will be due.6.13 If the Client chooses to use their own hosting provider, the Agency shall not be held liable for any issues that may arise as a result. This includes, but is not limited to, hosting-related downtimes, compatibility issues, updates, theme or plugin license payments, or any other technical problems associated with the hosting environment. The Client assumes full responsibility for managing and maintaining their hosting account, including any associated costs or requirements.

7. Pay-Per-Click

7.1 Subject to any written agreement, this service includes campaign setup, management and monthly performance reporting.
7.2 The client is responsible for all Ad spend, which may be billed separately from the management fee or paid directly to the Pay-Per-Click channel (e.g. Google) by the client.
7.3 Setup fees may apply and are required upfront.

8. Search Engine Optimisation (SEO)

8.1 SEO services will be in accordance with any written agreement with the client.
8.2 Monthly reports may be provided, with a recommended minimum engagement period of six months for best results.
8.3 Some services included in your SEO package, such as blog writing, may not commence in Month One. This is due to the structured nature of our SEO process, which priorities foundational work such as keyword research, site audits, on-page optimisation, and technical improvements during the initial stages. As your campaign progresses, we may adjust the scope of services to better meet your business objectives and drive the best results possible.

9. Email Marketing

9.1 Subject to any written agreement, this service includes campaign setup, list management, design and reporting.9.2 Any third-party email platform fees (e.g. Mailchimp) are the client’s responsibility.9.3 Overage fees will apply to any additional emails sent outside the agreed number of emails or otherwise stipulated in the written agreement.

10. Branding & Strategy

10.1 Subject to any written agreement, this service includes brand audits, content strategy, strategy development and brand guidelines.10.2 Any creative materials will be billed separately unless specified in the agreement.

11. Termination

11.1 Either party may terminate the agreement at least 30 days prior to the new billing cycle starting.11.2 No refunds will be given for any services already commenced or completed.

12. Confidentiality

12.1 Subject to Clause 12.3, all information shared between No Name Digital LTD and the Client shall remain confidential.12.2 Subject to Clause 12.3, both parties agree not to disclose confidential information to any third parties. 12.3 No Name Digital is permitted to share any information with third-parties such as Freelancers or individuals or companies working on a particular project in relation to a client.

13. Limitation of Liability

13.1 No Name Digital LTD is not liable for indirect, incidental or consequential damages arising from the use or inability to use our services.13.2 Our maximum liability shall not exceed the amount paid by the Client for the respective service within the previous month.13.3 No Name Digital is committed to delivering high-quality services and will apply industry best practices, strategies, and expertise to achieve favourable outcomes. While we strive to provide effective solutions tailored to the Client’s goals, No Name Digital does not guarantee specific results or performance metrics.13.4 The Client acknowledges that digital marketing, advertising and website development outcomes can be influenced by factors such as audience behaviour, market trends and platform changes, which are outside No Name Digital’s direct influence. Therefore, No Name Digital cannot be held liable for unmet expectations based on specific performance goals.13.5 No Name Digital is not liable for any increased AD spends across any AD base services for its client. From time to time, AD platforms such as Google or Meta may increase a daily spend for performance optimisation.13.6 The Agency shall not be held liable for any website glitches, distortions, or functionality issues that may occur after the website is delivered or during its operation, including but not limited to issues caused by third-party software, hosting, or user modifications. While the Agency will use its best endeavours to investigate and resolve such issues promptly, any fixes or support provided outside the agreed scope of work may be subject to additional charges.13.7 The Agency shall not be held liable for any technical issues, disruptions, or errors related to social media platforms, paid advertising platforms, or Google Ads accounts, including but not limited to account suspensions, glitches, or performance disruptions caused by platform updates, third-party actions, or external factors beyond the Agency’s control. While the Agency will use its best endeavours to investigate and resolve such issues promptly, any additional work required outside the agreed scope of services may be subject to additional charges.

14. Governing Law

14.1 This agreement shall be governed by and construed in accordance with the laws of the United Kingdom.

15. Entire Agreement

15. 1 These terms and conditions, along with any service-specific agreements, constitute the entire agreement between No Name Digital LTD and the Client. No other representations, promises, or agreements shall be of any effect.

16. Third-Party Account Responsibility and Liability Waiver

16.1 No Name Digital LTD manages third-party accounts (e.g., Google Ads, Meta) on behalf of the Client. However, the Client remains solely responsible for complying with the terms and conditions of these third-party platforms.
16.2 No Name Digital LTD will not be held liable for any suspensions, bans, or other restrictions imposed on the Client’s accounts by third-party platforms. The Client acknowledges that the maintenance of account standing is subject to the policies and discretion of each respective platform.
16.3 No Name Digital LTD will strive to adhere to best practices and guidelines as outlined by these platforms. However, we do not guarantee that our actions will prevent account restrictions, suspensions, or bans.
16.4 Should any account be restricted, suspended or banned; No Name Digital LTD is under no obligation to refund any fees associated with the affected service. The Client remains responsible for all fees incurred during the period of account management, even in cases of suspension or restriction.

17. SMS Marketing

17.1 SMS Marketing includes campaign setup, message drafting, list management, and performance reporting. It is the Client’s responsibility to ensure all customer contact lists comply with regulatory requirements, including opt-in permissions.
17.2 Any third-party SMS platform fees are the Client’s responsibility and are not included in No Name Digital LTD’s service fees unless otherwise agreed in writing.
17.3 No Name Digital LTD will operate SMS marketing campaigns according to applicable guidelines and regulations. However, the Client remains ultimately responsible for ensuring compliance with regulations such as the GDPR, CAN-SPAM, or TCPA (in the United Kingdom), as relevant to their customer base.
17.4 While we will optimise campaigns for the best results, No Name Digital LTD does not guarantee specific outcomes or engagement rates from SMS marketing campaigns.
17.5 No Name Digital LTD assumes no liability for any legal issues arising from the Client’s contact lists or non-compliance with SMS marketing regulations. The Client agrees to indemnify and hold harmless No Name Digital LTD from any claims, damages, or legal expenses related to SMS marketing compliance issues.

18. Additional Works

18.1 Additional work will be charged at a minimum rate of £50 per task or hour, depending on the nature of the request.
18.2 All additional work will be itemized and included in a separate invoice or added to the next billing cycle.
18.3 Additional work does not include minor tweaks or corrections to the agreed deliverables.
18.4 The Agency reserves the right to refuse additional work if it conflicts with existing commitments or is deemed unreasonable.
18.5 Additional work includes any requests for work or services that fall outside the scope of the agreement or proposal initially agreed upon between No Name Digital LTD and the Client
18.6 No Name Digital reserve the right to invoice and receive payment for any additional work without prior approval by the client.

19. Intellectual Property

Any intellectual property rights associated with the services provided by the Agency shall remain the property of the Agency or its licensors.The client shall not use, reproduce, modify or distribute any materials or content provided by the Agency without obtaining prior written consent.The intellectual property can be shared with the client if agreed in writing, mutually.

20. Third Party Providers

20.1 The Agency reserves the right to engage and utilise the services of third-party companies or providers to assist in the execution of the services outlined in this Agreement. The client acknowledges that the Agency may, at its discretion, delegate certain tasks or responsibilities to these third-party providers while ensuring that the works will still be performed in accordance with what was agreed between the clients and the Agency.20.2 The Agency will exercise reasonable care and diligence in selecting and managing third-party providers, but shall not be held liable for any actions, omissions, or damages caused by these providers. The client agrees that any agreements or engagements with third-party providers shall be governed by separate terms and conditions between the client and the respective provider.20.3 The Agency will make reasonable efforts to inform the client of any involvement of third-party providers and will ensure that any third-party engagement aligns with the agreed-upon scope and quality standards of the services. However, the client acknowledges that the Agency’s ability to pass on responsibility to a third party may be necessary for the effective and timely delivery of the services.20.4 The client’s rights, obligations, and remedies under this Agreement shall remain unaffected by the involvement of third-party providers, and the Agency shall remain responsible for the overall management and coordination of the services provided.20.5 By accepting these Terms and Conditions, the client acknowledges and agrees to the Agency’s ability to involve third-party providers in the execution of the services as described above.

21. Governing Law

21.1 This Agreement shall be governed by and construed in accordance with the laws of England, United Kingdom. Any disputes arising out of or in connection with this Agreement shall be subject to the exclusive jurisdiction of the courts of England, United Kingdom.21.2 The Agency is not a legal firm, and any information provided regarding legal compliance in marketing is not legal advice. The Client should seek independent legal counsel for any legal concerns related to their marketing implementations.

22. Modification

22.1 The Agency reserves the right to modify or amend this Agreement at any time. Any changes will be effective upon posting of the updated Agreement on the Agency’s website or other communication channels. It is the client’s responsibility to review this Agreement periodically for any updates.
22.2 By using our services, you agree to be bound by the most current version of this Agreement.
22.3 If you have any questions or concerns about these Terms and Conditions, please contact us via email, telephone, or post.

• [email protected]
• +44 203 996 1234
• 5 Castle Mews, London, England, N12 9EH

22.4 By using our services, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.

23. Use of Artificial Intelligence

23.1 We may utilise artificial intelligence (AI) technologies as part of its digital marketing services. The use of AI may include, but is not limited to, data analysis, predictive analytics, automated content creation, and optimisation algorithms. By engaging with us for digital marketing services, the client acknowledges and consents to the incorporation of AI tools and technologies in the delivery of services. We will ensure that any use of AI adheres to ethical standards and privacy regulations, and the client’s sensitive information will be handled with utmost confidentiality. The client understands that the integration of AI is aimed at enhancing the efficiency and effectiveness of the services provided by us.

24. Raw Files

24.1 Notwithstanding any other provisions in this agreement, we shall not provide raw or unedited video/audio clips to the client for any projects. All deliverables shall be in the final edited format as agreed upon by both parties, in line with this agreement.

25. Industry Compliance

25.1 While No Name Digital strives to create content that aligns with industry standards and compliance requirements, we cannot assume liability for any potential deviations from regulatory guidelines, including but not limited to those set by the Financial Conduct Authority, legal frameworks, or other industry-specific compliance standards.25.2 We will provide clients with an opportunity to review and approve all works before it is released or made live. It is the responsibility of the client to ensure that the content complies with their industry regulations.25.3 We disclaim any liability for consequences arising from content that may not adhere to industry compliance standards, as approved by the client. By engaging our services, clients acknowledge their role in ensuring compliance with applicable regulations and absolve No Name Digital Ltd of any associated liability.

26. Past Raw Content

26.1 The Agency reserves the right, under its discretion, to remove or delete any past raw content provided by the client after the completion of the agreed-upon services outlined in this Agreement. Once the work has been performed and delivered to the client, the Agency may, at its sole discretion, remove or delete any raw content that is no longer necessary for the maintenance or ongoing support of the delivered work.26.2 The client acknowledges that the removal or deletion of past raw content does not impact the deliverables or completed work provided to the client under this Agreement. The Agency shall retain any final deliverables, completed projects, or necessary materials required for ongoing support or future modifications, as outlined in the separate agreement or proposal.26.3 The Agency will exercise reasonable care in determining when and which past raw content is removed or deleted, considering factors such as data storage limitations, data security, and overall operational efficiency. The removal or deletion of past raw content shall not affect the rights or obligations of the client under this Agreement, nor shall it impact the availability or functionality of the completed work.26.4 By engaging the Agency’s services, the client acknowledges and agrees that the Agency may remove or delete past raw content under its discretion, as long as the work agreed upon in this Agreement has been performed and delivered to the client.

27. Non-Solicitation

27.1 The Client agrees that during the term of this Agreement and for a period of 100 years following the termination or expiration of this Agreement, the Client shall not, directly or indirectly, solicit, hire, engage, or attempt to hire or engage any employee, contractor, or consultant of No Name Digital or otherwise induce any such individual to leave their employment or engagement with No Name Digital.27.2 Furthermore, the Client agrees not to attempt to circumvent the services provided by No Name Digital by directly engaging with third parties introduced by No Name Digital for the purpose of marketing, advertising, or any other services covered under this Agreement, without prior written consent from No Name Digital.

28. Limitation of Liability for Third-Party Software and Technology

28.1 No Name Digital utilises various third-party software, tools, CRMs, and technologies (“Third-Party Tools”) to deliver its services. While we strive to select reliable and efficient solutions, No Name Digital makes no warranties or representations regarding the uninterrupted availability, performance, or functionality of any Third-Party Tools.
You acknowledge and agree that No Name Digital shall not be held liable for any disruptions, closures, technical issues, or failures of such Third-Party Tools, nor for any resulting loss of data, business interruption, or other damages, direct or indirect, arising from such issues.
In the event a Third-Party Tool ceases operation or experiences issues, No Name Digital will make reasonable efforts to identify and implement suitable alternatives; however, this does not create any obligation to bear the costs or liabilities associated with such occurrences.

29. Acknowledgment and Acceptance

By engaging with the Agency, the Client acknowledges and agrees to the terms and conditions set forth in this Agreement.